We want you to take full advantage of your Business Listing, so have included some help and answers to frequently asked questions about My Local Services.

• Basic Listings - can I add a web link? I'm afraid not, Basic Listings only display telephone and address information. If you want to display multiple web links, text, pics and showcase your business, then upgrade to a Premium Lifetime Listing. To upgrade, simply search for your Basic Listing (type in your business name in the middle search box), select it and then click on the green "Correct or Update these details" button. You will then see the upgrade option. Any problems or questions, feel free to contact us.
  
  
• Lifetime Premium Listings - can I edit my business listing? Absolutely yes, we do not charge you for any edits or assistance with editing. Simply search for your listing, and select the big green "Edit this listing" button. You will need the email address you signed up with and your password. You can then edit any part of your listing, including things like your business name, add more links, change pictures, text, etc etc... If you decide to change your categories, which you can, then you will need to allow 24 hours before your new categories become fully searchable.
  
  
• Whoops I've lost my password! Fear not, simply go to the "Edit this listing" button for your business, and you will see a lost password link. Click that and your password will be emailed to you. Remember you can change your password to anything you want when you edit your listing.
  
  
• If my business changes address what happens to my listing? Not a problem. Simply edit you’re listing and change your business details. Once you have previewed your revised listing, select ‘publish’ and your updates will appear instantly. The new address may take up to 24 hours before it is correctly searchable, as our database processes all updates first thing every morning.
  
  
• How do my customers leave reviews? By going to My Local Services and selecting the “Leave a Review” button. They will be asked to enter the name of the business and then add a referral. All feedback is screened to ensure no slander or misuse. Remember, Premium Listings with the most reviews will remain at the top of their given categories.
  
  
• I have a Lifetime Listing, how long does it really last for? The definition of a Lifetime Listing to us is either the Life of your business or as long as the My Local Services website is on the air! To try and counter stale listings and to allow for businesses that do unfortunately close down, we will send you an automated email every 6 - 12 months to make sure you're still there, and would like to continue advertising.
  
  
• This is really working, can I increase my coverage and exposure? Yes you can! A Lifetime Premium Listing will include you in searches for your chosen categories within your town. If you would like to be covered for searches across every town in your region or County, then this becomes a Lifetime Regional Listing, which has a one off set up fee of £10 plus VAT. If you wanted to be included in searches for the County next door, or in fact any County, then it's just a further one off fee of £10 plus VAT per County. It's as simple as that! An example could be a Web Designer in Leeds, who decides they would like to be included in Web Designer searches across the whole of London, which we class as a Region, so is a one off £10 for Life! You can add a Regional upgrade to your listing at any time, just simply contact us and we'll have you up and running in minutes.
  
  
• Why should I pay for a web link? Other directories give me this for free! We believe there is a balance between professional advertising, value for money and quality of service. Our key mission is to generate page views for your listing coupled with efficient quality customer service. We are a human edited directory, in other words all listings, reviews and feedback is manually checked. The major search engines such as Google and Yahoo add more value to one way links from human edited directories, as they are seen as trusted resources.
  
  Also 95% of the internet traffic that arrives on My Local Services originates from the UK. As a UK Business Directory, this may seem obvious, but a lot of free link directory traffic may originate anywhere in the world. Not many people in Texas are looking for a window cleaner in Peckham!
  
  But that doesn't mean you shouldn't utilise free link directories, just be aware of the quality of the site you are signing up with. Do you have to link back to receive a link? Paid and free link directory submission should form part of your online marketing strategy. Remember the more quality links you have to your site, then the better your site will be received and rated by the major search engines.
  
  
• I've heard that directory web links are no longer valued by search engines? Some directories, forums and even social networking sites have lowered the value of links by making them what's known as "No Follow" links (such as this one). In other words they are ignored or devalued by search engines and offer reduced or little SEO value. My Local Services doesn't use the "No Follow" rule for links in Business Listings, so any Links you add will have their full SEO value.
  
  
• Why has my listing disappeared? You must remember to keep your email address current. If you don't update your email address details, this will mean any potential customers can't contact you, and our automated email won't be able to confirm your details. If we are unable to confirm your details twice in a six month period, then it will be assumed you are no longer trading and your listing will be removed. You would no longer have a Lifetime or Premium or Regional Listing, so you would need to re-list your business if you decided to continue with a Premium Listing.
  
  
• How do I cancel or suspend my Premium, Regional or Basic Listing? I'm afraid you can't suspend your listing, but if you need to cancel it for any reason, just simply telephone, email or write to us with the name of your business and ask us to remove your listing. All of our contact details are at the bottom of this page.
  
  
• My Local Services Charity Partnerships. We have a strong bond with the charity sector, and are happy to give complimentary Premium Listings to Charities, Voluntary groups, and other community groups. If you work with any charity organisations please forward our contact details and we would be happy to offer them free advertising and use of our events planners.
  

If you would like to contact us, select the contact tab at the bottom of this page. We welcome all feedback, from enquires, further information or criticism, and take all comments seriously.

We are striving to make this site as user friendly as possible, and welcome all of your views. If there is anything you would like to see on the site, something you don’t like, found a link that doesn’t work, or information that is out of date, please tell us. My Local Services is evolving, and new features or styling are a result of your feedback.