Norwich Royal Mail Delivery Office | Sorting Office

Absolutely appalling service and charges. Waiting for a cold chain delivery of medication which was dispatched 1st class tracked on Friday. Followed it no problem until it reached my nearest main sorting office on Saturday, and it has not moved since. There is nowhere to ring except a national enquiry line, no explanation apart from ‘well, we dont guarantee next day delivery even with first class’-so what is the point in offering an expensive option for it? Also, they take no responsibility, telling me that they cant do so for cold chain items unless they are life saving drugs. And you cant even complain or try to make a claim until after 7 days! Even if I received it now the cold chain is broken so the item is useless,leaving me to reorder and wait yet again, with the added stress of wondering if the same will happen again. Its all gone completely down hill since privatisation. Sadly they have us over a barrel as there is usually no option when buying from many online sellers. Utterly disgusted and disappointed.

With all this carona virus about you still sort and deliver mail on time.

It is impossible to follow up a missing item, which is likely to be handled by this service. Phone numbers are just to a call centre where staff are completely uninterested in the problem you have. They just ask you to submit a claim form, when what you would like is to register a lost item and have it found. You are just funnelled into a "go nowhere" system, with no chance to talk to anyone about the problem you have, except "fill in a claim form - hopeless!!!!!

The post office used to be a real public service where staff were willing to help. This appears to be no longer the case. You are left frustrated and impotent. Hopeless service!!

They lost a package which was supposed to be "guaranteed next day delivery and signed for". There is no number that answers when I call the Mail Delivery Centre. In fact the previous number now comes back as unavailable, or I am redirected back to the "customer service call centre". So you end up going round in circles. Hopeless!!

I need them to find my package, which has a value to me that cannot be easily judged in financial terms. What is the use of compensation money, when you want your property back. Hopeless!!

Opening hours are pretty key and missing from this listing.

Monday - Saturday, 07:00 - 19:30
Sunday CLOSED