Recent reviews
Hopeless - no number for local sorting office available, just goes through to national helpline - 30 min wait for no help at all. Advised to drive to sorting office – a waste of fuel and time. Generally Royal Mail is the worst delivery service in the UK. How does this help with green targets? Seeing the slow death of a national institution.
Full review »
Absolutely useless, spent hours trying to get through via phone but no one answers , what a terrible firm tied in with the useless royal mail group , so on that note very poor customer service id give it 0 if there was that option.
Waste of space , let's hope one of there staffs parcels go missing one day and they can't get through see how it feels.
Useless firm.
Full review »
This is ridiculous, royal mail has been around for over 500 years and they still haven't figured out how to deliver a parcel, it's the second time that my parcel has been marked Delivered but i haven't received anything, this is getting ridiculous now, they worth over ?150 and I can't find anyone to talk to about it, no number, i called one been waiting for 47 minutes and then it automatically hung up on me.
Full review »
never managed to speak to anyone at sorting office re parcel being held as ''insufficient ayment'' of ?26.60, despite company sending by prepayment scheme, no f/u call from customer services, second person thought parcel had been left in wrong part of office with customs held parcels! waited an eternity to get through to anyone. disgusted with service.
Full review »
Can not find a number to speak with any one local only someone in the south. Customer service is rubbish because they are so big , Parcel not delivered even though I was in, very important parcel, their answer , we can deliver in 2 days and we can only follow procedure, very sorry but nothing we can do, bye bye, oh, you can put a complaint in but it won't get you your parcel. The sooner other companies take over the better.
Full review »
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Orton Southgate Delivery Office
Orton Southgate Delivery Office
Newcombe Way
Peterborough
Cambridgeshire
PE2 6BZ
United Kingdom
Tel: 03457 740740
Business type:
Opening hours
Monday
09:00 - 17:00Tuesday
09:00 - 17:00Wednesday
09:00 - 17:00Thursday
09:00 - 17:00Friday
09:00 - 17:00Map location Select here to view map
Order by:
1.0 out of 5 based on 8 reviews
Overall
rating
Hopeless - no number for local sorting office available, just goes through to national helpline - 30 min wait for no help at all. Advised to drive to sorting office – a waste of fuel and time. Generally Royal Mail is the worst delivery service in the UK. How does this help with green targets? Seeing the slow death of a national institution.
By Damon I'Anson on 17th July 2023
By Damon I'Anson on 17th July 2023
Overall
rating
Absolutely useless, spent hours trying to get through via phone but no one answers , what a terrible firm tied in with the useless royal mail group , so on that note very poor customer service id give it 0 if there was that option.
Waste of space , let's hope one of there staffs parcels go missing one day and they can't get through see how it feels.
Useless firm.
By Mr channing on 6th March 2023
Waste of space , let's hope one of there staffs parcels go missing one day and they can't get through see how it feels.
Useless firm.
By Mr channing on 6th March 2023
Overall
rating
This is ridiculous, royal mail has been around for over 500 years and they still haven't figured out how to deliver a parcel, it's the second time that my parcel has been marked Delivered but i haven't received anything, this is getting ridiculous now, they worth over ?150 and I can't find anyone to talk to about it, no number, i called one been waiting for 47 minutes and then it automatically hung up on me.
1st February 2019
Overall
rating
never managed to speak to anyone at sorting office re parcel being held as ''insufficient ayment'' of ?26.60, despite company sending by prepayment scheme, no f/u call from customer services, second person thought parcel had been left in wrong part of office with customs held parcels! waited an eternity to get through to anyone. disgusted with service.
29th December 2018
Overall
rating
Can not find a number to speak with any one local only someone in the south. Customer service is rubbish because they are so big , Parcel not delivered even though I was in, very important parcel, their answer , we can deliver in 2 days and we can only follow procedure, very sorry but nothing we can do, bye bye, oh, you can put a complaint in but it won't get you your parcel. The sooner other companies take over the better.
By Dee Semple on 4th July 2017
By Dee Semple on 4th July 2017
Overall
rating
I spent ?11 to guarantee a next day delivery. I was sending medical necessities to my daughter. I asked for a re-delivery, as there was good reason to why she was unable to collect from the delivery office, when they took the parcel back. I spent an hour trying to sort it. This was refused.
29th April 2017
Overall
rating
A parcel which was meant to be delivered to me at my property has been delivered to Orton. No information about the parcel or note through my door, although I was at home, to say that this is what they have done. Useless mail delivery.
By Jane Baile on 17th December 2016
By Jane Baile on 17th December 2016
rating
Posted photographs to Carms in Wales on the 9th of November and as of today 17th nothing has arrived this was first class. Well packed and sealed.
By Eileen Dunkley on 17th November 2015
By Eileen Dunkley on 17th November 2015
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