Customer Service versus Cut Price Service

Customer service for me is just as important as the price you pay. You are only as good as the service you offer.

Yes there is always going to be someone that undercuts you, but will they offer the same service? Will the coach be clean? Will it be driven professionally? All important points for the customer to bear in mind.

Of course there will be occasions where the customer wants a cheap basic service and unless you want to offer that service or stoop to that level i would let the job got to your competitor IMHO

Great thread topic 

I'm not sure times have changed that much. I agree we all live in a faster paced "I want it now" world, but customer service is still critical. In this new online world, reviews make or break a business, which is a direct result of customer service and how your customers value you and their experience.

In the short term, under cutting will win business, but if its done at the expense of quality and service, then this model has no longevity. Once negative or poor feedback starts to flow through various channels, then it's an expensive reputation building exercise (think Ryan Air), or shutting up shop as savvy customers go elsewhere.

We all want to pay less, but lots more of us are swayed by reviews and our interpretation of a business. Review sites (us included) have come along way over the last few years after a backlash of fake and easily gamed reviews. It's getting harder and harder to fake a positive online profile, and easier for consumers to damage one!

I think customer service is paramount, I have proved lots of times

keep smiling and keep talking