Thank you very much for your response Rebecca. I agree there are many situations just like you have described and I tend to agree with you, just to give you an example, one of our property inventory clients always welcomed their student tenants with full information about the property, keys, duties and obligations, bin collection dates and instruction, tea bags, milk and biscuits ready for their check-in. I am sure he was always prompt with the occasional repairs as well, this shows if you treat your tenants with respect, there are chances they will treat the property the same.
Thanks again.