I had a play around with the free version of this
Heatmaps, Visitor Movies, Web Analytics | Customer Experience Analytics by ClickTale
it plays back a video of what people do on your web site.
very impressed.
Tom
Tom I tired a free version last week and could not get it to work with my wordpress even with a pluggin - support was terrible, eventually they said they would do it for me for $250!!!! tomsk
I just added a few lines of javascript to a page and had it up and running in a few minutes. you get 400 recorded page views per month for free so I'll just use that for now. useful to see where people look on your pages and what they click etc Tom amphis
Umm, it sounds like a pretty cool thing, but aren't there some potential privacy issues? Or does it simply show you a whole bunch of session ID's, page viewing times and clicks?
ClickTale plays back a video of the user session but if you look at the FAQ, I think they're pretty strict on privacy. in our test, we just looked at our home page and saw, for example, that an anonymous user from Canada looked at the testimonials and then clicked on the Products page. that's all the information you get, but that's useful for us to see what users click on. Tom amphis
Regarding privacy issues, if the User ID is not recorded, just an unidentified session, then there shouldn't be any problem with it, I guess. By the way, what do you guys consider an average conversion rate?
i think the google stats on how many pages and how long a person is on each are plenty of info. I don't feel the need to actually watch the pages they look at for the same length of time!
I agree, why use something (and pay for) else that tells you what your stats already tell you? I would say that may be useful on an interactive type of site to follow users around, but on your average website with typically static content, you will be none the wiser..and what is the end goal? After all, the only info you need is info that will enable you to make changes to respond to your web users in order to convert them. If you dont get that info, why bother? indizine indizine
thats really great stuff. i'm using this techniques on all my sites, it really helps. a free version of heatmaps and visitors movings are coming with "Yandex" counter. sorry, cannot post the link, still have no 10 posts  |
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