Reported in the Newcastle Evening Chronicle Recently:
Be sure and cancel your credit cards before you die! This is so priceless. And so easy to see happening - customer service, being what it is today!
A lady died this last September, and MBNA bank billed her in October and November for their annual service charges on her credit card, and then in December added late fees and interest on the monthly charge.
The balance that had been
...and that ladies and gentlemen is whats wrong with this planet  Enter call centre operative, common sense exit stage left...
Absolutely priceless  Had a similar experience myself when my father passed away - i TPS'd, MPS'd & Bereavement registered both his address and telephone number. A few weeks later i received some spam post so i rang up a well known double glazing company & asked why they had written to him and then tried to call him. Their answer - as he was on the Bereavement register but not yet MPS register they can contact him - when challenged to repeat the statement they put the phone down  I was so annoyed i rang head office & got them eventually to write a cheque directly to the Hospice where he passed away. I love a good battle over bad customer service and when i win the Hospice do ok out of me too - normally donate at least 50% of my compensation Clive
Nothing in the world is more dangerous than sincere ignorance and conscientious stupidity. - Martin Luther King, Jr. Paul Green
 The bank worker is so funny ,i wonder if the grandson cancel the credit card when his grandmother passing away . |
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That's priceless.
