Dear All:
Hello! I am Heather from Shenzhen Star Packaging Product Company Ltd <weblink removed>I am a business woman and do business with the foreigners for more than 1 year. Most of the foreigners are friendly. But the recent one month I meet a bad customer. The matter is as below:
On Jan, 15th,2010, I get a order for kraft bubble mailer from Mandy<email adress removed> who is a assistant and work for <company name removed> in China. Because we are all Chinese and have discussed the details of the order for a long time. Such as the quantity, unit price, shipping method and payment .So I don’t suspect their sincerity of this order.
But in today, I am very disappointed to find that the <company address removed> is a cheater. And the boss of this company is a dishonesty person.
As we discussed before, when the bubble mailers are ready, they need to pay for us the full amount USD942. After we check the money, then we send the mailers to their request address. When the mailers are ready, I tell them to pay for the money. After about 7 days later, they send me a bank slip to prove they have paid us the money. Then I send the mailers to <name removed>. But such a pity, even we have the bank slip and wait for a week to check the money. The USD942, we still don’t see it. When I realize we can’t receive the money, I contact with Mandy at once. She helps me to send the email to her boss. Every two days, I will ask her the progress of the payment. But already one month passed, the money still don’t reach our bank account.
In the past one month, I have try to contacting with the boss of Mandy-Sam. Several emails have been sent to him<email address removed> , but he doesn’t reply me at all. Send the SMS to him, still got no replies. I have no idea to solve it, so I telephone him. And he promised he will pay for us in tomorrow. Then I trust it and wait for the money. But several tomorrow had passed too. The money still don’t reach our bank account.
Well, Although Sam don’t refuse to pay for us the totally amount during these time. He still don’t pay for us the money for the past one month. I want to know when he will pay for us. We wait for the payment for more than 1 month. I want to know which payment need the supplier wait for so long . And USD942 is not a big amount, I don’t know why he doesn’t pay for it. Whether the USD942 can buy the trust of the supplier? Or his honesty just worth USD942?
At last, I only want to tell Sam: Pls to be a honest person! The most important point in the business is: honesty. And I really hope somebody can help me to telephone Sam and ask him to pay for us the money. His mobile number is: <number removed>, telephone number of the office is: <number removed>
In addition, I have the order and email can prove this matter. If someone need it, I can send them to you. My email address is: <please pm me>
Anyway, Hoping somebody can help me to solve this matter. I will wait for the reply of the <compnay name removed>
Honesty is not the most important thing in business - being sure of your facts is! Half the world will rip you off if you just trust them. Unless you have set up an account with a customer and credit checked them, don't ship goods until your bank confirms payment has been received. Simples!
“Honesty is not the most important thing in business - being sure of your facts is! Half the world will rip you off if you just trust them. Unless you have set up an account with a customer and credit checked them, don't ship goods until your bank confirms payment has been received. Simples!” The fact you said is the truth. My fault is sending him the goods before I check the money. I will undertake the loss but I am feel angry with the cheat behaviour!
An expensive but valuable lesson Heather! The world unfortunatley is full of sharks, but as IP says, it's pretty straightforward to prevent in the future. No money, no goods!
“An expensive but valuable lesson Heather! The world unfortunatley is full of sharks, but as IP says, it's pretty straightforward to prevent in the future. No money, no goods!” Well,I will remember it from now on. No money , No goods! Anyway, thanks all the kind suggestion! 
Yesterday, I had telephoned Sam again and he promised would pay for us right now. But one day passed, still don
“Yesterday, I had telephoned Sam again and he promised would pay for us right now. But one day passed, still don sean44mc
You need to make sure you are asking the right questions. Make sure you are asking clear, concise questions that get responses. When the answer the phone they will probably state either their name or company name... what you need to do first is repeat it. The human mind is not always quick enough on the phone to hear every single word and digest it. So if they pick up as follows: "Good morning, this is Mandy from XYZ Ltd" You reply: "Hello, is that XYZ Ltd" or "Hello, is that Mandy" (if this is the person you want to talk to). It forces the mind to adjust quickly so they will hear your next questions clearly. Once you get a "yes" repsonse you have their attention. Next question would go like: "When I spoke to you on xx-xxx-xx you said that you would be sending me a payment of $xxx, as of today it has not been received, can you tell me why you failed to keep your promise?" What you are trying to do is control the conversation one question at a time until they either promise to pay you again... Ask them to confirm the bank details they have on file for you and end the call with a statement that you expect payment within x days (how ever long a standard bank transfer takes for your area), and if it is not received you will give them a call in x+1 days and you will have no choice but to hand over their account to your "debt collection partner" for them to contact them to retrieve payment. I could go on, but people would get board.. drop me a note if you have any questions etc. Sean Credit-Manager.Net
“...I could go on, but people would get board.. drop me a note if you have any questions etc. Sean” Not at all, thats good advice! We used to have similar issues ourselves, people would agree to advertising, we would set them up, invoice, then months later be chasing payment. Very frustrating  Not rocket science, if you dont want it, dont take it, I hope we've never been guilty of pressure selling  I like the idea of taking control of the conversation, but in our case, it was a simple fix, you want it, pay for it and get your card out! Literally overnight, no more bad debts  I used to think bad payment was the curse of larger business, with 30, 60 or 90 day settlements, but in retrospect, a lot of small businesses are just as bad.
Thank for all people who paid attention on this post. And Sam finally contact us by e-mail in today.And Sam promised he would pay us within this week.We will wait the good news from Sam. If we receive the money, we will delete the post and clarify this is a misunderstanding though we get money more than one month later than the time we agreed on. And I want to explain why we offer personal account rather than company account for we agreed on Ex Shenzhen not FOB shenzhen.As all know only if offer company account, we need to do business based on FOB.Or else, we can not pass the custom. Besides, we first sent our products to Mandy in xxxx who works for Sam. |
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