Over Used Marketing Trick - apologies for the last email...

By : Administrator
Published 31st January 2014 |
Read latest comment - 25th February 2014

I've seen a lot more of these over recent months, and it's now starting to wear thin as everyone seems to be doing it

..apologies for the last email, I misspelt xyz, so we'll keep the offer open for another 12 hours...

...it seems some customers missed out on yesterdays offer due a techie problem, don't worry here it is again...

...the last email was sent in error, I do apologise, to make amends, here is a 20% off voucher...


Anyone spot of these or similar, or did you really think it was a genuine error

We all know people rarely buy from the first contact, so this is a good technique to keep your message visible and fresh. But as with most marketing tricks, it works well when it's not mainstream, but it does seem to be getting abused now.

Here's a classic from this morning:

Subject: I'm sorry

I don't know what happened.

I've just found out that some people didn't manage to get into last night's 15 min webinar.

You can watch the whole thing here - www.blah.blah

The ticket discount code did expire at midnight last night, but I've just turned it back on again, and I'll keep it open until 12 noon today.

If you were affected last night, I'm sorry.

You the jury decide....

Steve Richardson
Gaffer of My Local Services
My Local Services | Me on LinkedIn
Comments
These idiots simply do not realise they are insulting the intelligence of someone who they have quickly lost as a potential customer.

indizine
indizine

I've seen a couple of people do this when it seemed to be genuine - or at least they had the nous to only do it once, making it look genuine.

But I too have noticed that more small-to-medium businesses doing this and sometimes I feel embarrassed for them. After all, if you've signed up for the newsletter, presumably you have some interest in their goods so why not just be clear and send a straight forward email letting people know that the offer, etc, has 24 hours left. Or just improve your marketing funnel a bit!

Thanks,
Elizabeth

In today's marketing world, you need to be really creative, not to go straight to the junk box. Having passed that checkpoint, you need to stand out of some 10-20 messages being sent in business hours mon-fri, so your title must really be bold and non-spammy.

People are trying to impress their potential customers with some kind of innovative way of thinking...

There are some "nice try" messages, or something that is really interesting.

What are the type of messages you'd trash immediately, and what are those ones you'd open?

My options -

TRASHES:
- XYZ, see our picks for this week's SuperAwesomeStuff.com
- This week only, amazing sale up to 50%!

INTERESTING:
- Could your fridge be spamming your friends?
- XYZ, do you think your pet would like an extra treat in the post?

What's your opinion?

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TRASHES:
- XYZ, see our picks for this week's SuperAwesomeStuff.com
- This week only, amazing sale up to 50%!

INTERESTING:
- Could your fridge be spamming your friends?
- XYZ, do you think your pet would like an extra treat in the post?

What's your opinion?

We send out a soft sales promo every month to our free listings, and have been doing it for years. In that time, have tried just about every variation in the subject field, but the one that has the highest open rate (the name of the game) is simply <business name>

Nothing else. At least that's what works for us. As for actual content, that's a different story

Steve Richardson
Gaffer of My Local Services
My Local Services | Me on LinkedIn

We send out a soft sales promo every month to our free listings, and have been doing it for years. In that time, have tried just about every variation in the subject field, but the one that has the highest open rate (the name of the game) is simply <business name>

Nothing else. At least that's what works for us. As for actual content, that's a different story

Interesting! I find my most successful subject lines are ones that are simply informative, no trickery or 'trying to induce curiosity'.

Thanks,
Elizabeth

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