Getting Access to Google Places Account

By : Forum Member
Published 6th April 2014 |
Read latest comment - 24th June 2014

I have this situation I hope someone can help me with. I have a Google Places Account that I created some time ago for the domain ipadscreenrepair.org.uk , now I need to update the telephone number and just in general update the listings. However, I cannot login and get access to it. The email address that I thought was associated with it doesn't seem to be. It's an email address from the same domain. 

I have no idea how I am going to get hold of this Googe Places account, because even the Google Forums, that used to a place to go for help with things like this are not so user friendly anymore.

The worst bit about it is, this Google Places account actually generates a bit of business, so I am worried about doing anything to harm it's rankings. However, I do need to change the number.

Any help would be appreciated.

Thanks.


Ryan
Comments

Have you tried re-gaining the access to this business listing by getting the postcard again?

I know it's a bit of hassle an a week of waiting, but might be a help of last resort...


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Hiya Ryan

Have you had no joy with the recovery options?

https://www.google.com/accounts/recovery


Steve Richardson
Gaffer of My Local Services
My Local Services | Me on LinkedIn

@thelegalstop, @steve , basically I have a double whammy of a problem. 

You see I know it's my Google Places listing, because it's my website, my telephone number and address and so on. However, for whatever reason that Google Places account is not associated with any email account that I have access to. My mind has gone blank. I have been trying to think of every email address I could have used. 

See, to recover an account I either need to say I don't know my password or I don't know my email address, and I have tried and neither works. 

It's for a Google Places account under the business name of "iPad Screen Repair" with the domain www.ipadscreenrepair.org.uk , it's been going some time, and it gets it's fair share of business and inquiries. I know from past experience whenver I have meddled witha Google Places account, it has ruined the ranking and I have regreted it. However, in this place, I am having to do it very reluctantly. And I do need to do it. I need to change the telephone number on that listing badly.

 

I so wish Google brough out a service where you would pay a premium, say $50 a year, for business people to get telephone support from the Google admin or support team on things like this. Because it's very frustrating on Google forums because you don't know and you are kind of blind being led by the blind. 


Ryan

It is incredibly confusing, and frustrating!

Assuming you can't use the phone number as part of the recovery options?

Or see it via your places control panel - http://google.com/lbc If you can, then as legalstop says, you could request a new postcard.

Don't know if this will help, I know Google are in the process of migrating us over to a new places dashboard. Apparently it will be easier to manage places pages, and assign ownership:

GOOGLE PLACES FOR BUSINESS LISTINGS CAN NOW BE TRANSFERRED TO A NEW OWNER VIA G+ PAGE  - MIKE BLUMENTHAL

 

Another idea, can you go into your security settings and reset your recovery info?

https://www.google.com/settings/security

 

Otherwise only thing I can think of is the Places Forums, but sounds like you've been there already

https://productforums.google.com/forum/#!forum/business


Steve Richardson
Gaffer of My Local Services
My Local Services | Me on LinkedIn

Claim ownership of the original verified Local listing

You'll need to click on 'claim your business' and search for your company name. Choose the local page. A box will appear saying somebody already verified the listing, at which point should can click on 'Request admin rights'. 

The request will be sent to whichever email address was originally used to set up the listing.


The trouble with option two is whether you have access to the original email.


Thanks,
Sop13

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