Should I Offer this Service 26th November 2012 3:50 PM
“What an interesting question. I guess the issue is how much is this customer worth to you in repeat business? You've said you often provide services for, so I guess it's weighing up the risk of alienating/losing future business, versus providing a service you are unfamiliar with, making no profit and potentially a loss if the margins are that tight?
It sounds like you haven't got an agreed contract as they never paid a deposit, so could you re-negotiate a deal with a higher price, citing the original price was combined with a bigger order. Or is it possible to offer a cheaper alternative giving you a profit?
I've been asked numerous times to do some SEO consultancy, which I've never done as a paid service for anyone else. Although I've considered it, I know customer expectations would be potentially higher than what I could deliver, leading to extra pressure, and detracting me from my core business. Maybe you could be in a similar position?”
It sounds like you haven't got an agreed contract as they never paid a deposit, so could you re-negotiate a deal with a higher price, citing the original price was combined with a bigger order. Or is it possible to offer a cheaper alternative giving you a profit?
I've been asked numerous times to do some SEO consultancy, which I've never done as a paid service for anyone else. Although I've considered it, I know customer expectations would be potentially higher than what I could deliver, leading to extra pressure, and detracting me from my core business. Maybe you could be in a similar position?”
Sound advice and one that offers me with a useful approach for next time.
Thank You!