Customer Service - thoughts? Is it getting better or worse? 16th June 2014 12:23 PM
I had a very frustrating experience with Virgin Media a while ago, I was just being passed from one advisor to another and it took a whole up a whole afternoon. Since then, to avoid the call centres of the larger companies, I tend to use the live chat widgets on their websites instead wherever possible, I always find the operators very helpful, plus it's free.
I haven't really seen customer service with the larger companies improving, I find myself being constantly mislead, there always seems to be a hidden cost that they conveniently forget to mention.