UK Water Filters Ltd

Edward always makes me feel like I am the only customer he is interested in. Excellent on time service.

Reminder when cartridge is due for renewal.

Excellent quality of service from UK Water Filters in providing a product that is very effective. Their easy to install water filters have changed the quality of water from the fairly unpalatable to that which the whole family now can enjoy straight from the tap. Goodbye chlorine smell and aftertaste - and no more wasteful plastic bottles!

Very pleased with service and advice over the phone.
Tap easy to fit, all worked a treat.
Highly recommended.

We have used this company for several years for the purchase for replacement cartridge filters. Their service has been excellent. Easy to use website, quick delivery, plus follow up email to confirm delivery and everything is Ok. Last but not least a reminder email; based upon the purchase date of my current cartridge, that my current filter is reaching the end of its recommended service life.

It's so lovely to have a chilled glass

Such a good product/ price and delivery, they arrived when they said they would and the packing was eco friendly.

certainly use the company again.

Pleasure doing business with WATER FILTERS. Staff was excellent brief and to the point, just the way I like it. Many thanks.

I have been using this company for a few years now. I always get a reminder a month before my filter is due to expire and a follow up email after to ensure all is satisfactory. I have never had a problem with either a payment / delivery or fitting of these filters. They are great value for money and the company is so reliable. I am also pleased that they have changed their packaging to remove unnecessary plastic from all boxed deliveries. Great company and great products.

Great reliable quality products and outstanding customer service. Would give twice as many stars if I could.

Speedy efficient response.

Good product. Good price. Superb delivery ie next day on standard free delivery or was this just luck!! Good to have a company who is trying to get away from plastic and are using re-cycled cardboard instead of bubble wrap and a cardboard box to sent it in. The really good thing is the cardboard can be re-cycled again.

Very clear and informative website. Filter and stop valve perfect for my needs. Excellent service.

I?ve used this company for some years now. The filters I?ve purchased have been very good and the service polite and very responsive.

All good

I had an issue regarding the low pressure of the hot water running through the Monobloc valve of the tap I purchased. I found the problem was due to the Monobloc having a greater restricted flow than separate ceramic disc valves which are needed when the tap is installed in a gravity fed water system. I was easily able to get to speak to someone at UK Water Filters to explain that the Monobloc tap was not suitable for a gravity fed hot water system and they quickly resolved the problem by refunding the cost of the tap. I will continue to use their water filters since they are much more economical than the Brita filter that they replace.

Following getting some debris coming through in the water Ed at UK Water filters responded immediately to my query and said it was likely the cartridge had got damaged. He immediately dispatched a new complimentary filter which arrived the next day. As I said to him that is probably my best experience of customer service and after care ever - it felt like an unusual and really great experience!

UK Water Filters are great for us. We have an undersink drinking water system that uses changeable filters every six months. UK Water Filters remind us when we need to change our filter and send one out to us quickly and cheaply. We find this much better environmentally than buying bottled water. And their staff on the phone are really helpful. I would highly recommend them!

Have been dealing with this firm for some time and have always had excellent service. The 6 monthly reminders are very useful as it's easy to forget when a renewal is due

I bought a Reverse Osmosis Filter from UK Water Filters Ltd 6 months ago and have been very impressed with the quality of my drinking water and the customer service received. I live in a small new build property and I did need a slight alteration to my pipework under the sink to accommodate the filter - so I chose to have this done by a local plumber. This was not expensive and quite straight forward. Since the installation I have had a constant and plentiful supply of beautiful drinking water which is enjoyed by a family of 4 and we even fill bottles to take to work. I now find it difficult to drink tap water from other supplies which seems to taste like swimming pool water in comparison. Last week I had a slight issue with the filter - the waste outflow sounded as though it was constantly running. I contacted UK Water Filters by phone and they talked me through a trouble shooting process and very quickly identified the problem. A small part needed to be replaced which they posted out straight away free of charge. They even emailed me a short video showing me exactly how to fit it, which was extremely helpful and I fitted the replacement part very easily. A couple of days later the unit stopped dispensing water - this was because the small leak stop device that I also had fitted had been activated. This time I emailed UK Water Filters whilst I was at work. They very quickly responded to my email and continued to correspond with me into the evening after working hours to resolve the issue and give me instructions. Within a very short time of returning home, I had replaced the expandable pad with one of the spares already supplied with the kit and everything was up and running again. I can't praise the staff highly enough for their professionalism, patience and helpfulness. Quality products and quality services. I am extremely happy with they way all of my communication with UK Water Filters has been handled and will definitely continue to use their products. I would recommend them to anyone without reservation. The best customer service I've experienced in a long time.

Bought water filter for my holiday caravan which is in a very hard water area after fitting the water filter which was very easy to fit. It made a vast difference to the taste of water. It?s now like drinking pure water from a spring other caravan owners on site have tasted our water & can?t believe the difference it makes to the taste of the water