Maybe we should do a thread on
'What are your expectations of customers'
As an example, this Saturday night 8pm, gets a call from a customer who we fitted a boiler back in February in Central London who had no heating, told him over the phone how to reset the boiler he being a teacher you would think would have some savvy up top, but no I had to do a 40 mile round trip to do it for him. Sunday night same guy calls at 8pm the boiler has lost all pressure again, told him what to do again, this time he has twigged what to do, he then explains he has water coming through the walls and through the electrics

At this point I know it is nothing to do with the boiler and something else and so will be chargeable. He requests I visit that night ok another 40 mile round trip. Once there it was clear that a pipe had split somewhere within the property and was running down a duct. It could have been 1 of 20 pipes and it could have been anywhere. Solid wood flooring and dry lined walls everywhere too late at night to start cutting into walls and flooring. The following day I sent another plumber @4pm to find the source of the leak. To keep the damage to a bare minimum sections of the walls were cut neatly and methodically, once the leak had been found it was repaired and the boiler re-commissioned, the plumber left @ 7pm after having cleaned up. Around an hour later I get a text from the customer declaring he's had a lovely steaming hot shower (as if I care

) and thanking me for a prompt service. He was then invoiced for