Hi Barney,
we seem to have got in debt with them pre 2011
we are paying on a prepaid meter, the bill for £3200 took a year to come through by this time we had put that amount in the meter so was showing a credit, the idea of a pre paid meter is you pay so much off your bill and for the electric used, we cant get any electric if you dont pay,so how did we get electric if the bill was so high
but it should have covered the amountof the bill, You cant get free gas on a prepaid meter,i hope that makes sense, how did we generate that high a billin a year or even 13 months,npower didn't send any bills then
“What I'm not understanding is, is according to your bill, your nearly £2k in credit at some point, yet your still paying them... sometimes 2 or 3 times a day... Why? Why did you pay £364 in the month of December 2013 when the majority of people are paying between say £45 - £70 a month for electricity. I know when you started this thread you said you only live in a flat, so to be paying £364.00 on an electricity bill a month... none of it is making much sense to me. Just out of interest why did you get the meter changed as this seems to be when the problem started and if you are all electric are you on a cheap rate tariff? If not why not?”