Posts

n power a disgrace 21st December 2015 1:51 PM

Hi Barney,

we seem to have got in debt with them pre 2011

we are paying on a prepaid meter, the bill for £3200 took a year to come through by this time we had put that amount in the meter so was showing a credit, the idea of a pre paid meter is you pay so much off your bill and for the electric used, we cant get any electric if you dont pay,so how did we get electric if the bill was so high

but it should have covered the amountof the bill, You cant get free gas on a prepaid meter,i hope that makes sense, how did we generate that high a billin a year or even 13 months,npower didn't send any bills then

What I'm not understanding is, is according to your bill, your nearly £2k in credit at some point, yet your still paying them... sometimes 2 or 3 times a day... Why? Why did you pay £364 in the month of December 2013 when the majority of people are paying between say £45 - £70 a month for electricity. I know when you started this thread you said you only live in a flat, so to be paying £364.00 on an electricity bill a month... none of it is making much sense to me. Just out of interest why did you get the meter changed as this seems to be when the problem started and if you are all electric are you on a cheap rate tariff? If not why not?”
 

 

BUS LANES INTO CYCLE SUPER HIGHWAYS 21st December 2015 8:55 AM

Hello All,

A controversial subject to get your teeth into for the next few days.

I wonder who is paying for the new cycle highways,i am not against them and ama great believer in safety but i feel that as cyclists don't contribute towards the roads, including any sort of training. Should the motorists be paying for it directly or indirectly.

I am unsure whos paying for all the roadworks and cycle highways but maybe its time that all road users contribute something.

Your comments or ideas would be most agreeable

 

John Connelly

n power a disgrace 20th December 2015 9:59 PM

as you can see if anything ive been overcharged for years,since the new meter was installed in 2012

Hi John

I took EON to task over their lack of customer service recently over believe it or not meter reading! (as per Barney's post, they hadnt read mine in over 2 years)

They threatened me with Court action if i didnt let them read my meter - simple i said pop round any time after 6pm. Their meter readers only work until 5pm and you have to jump through hoops to get one after that.

A most unpleasant experience, 4 threatening letters later i decide to go to Ombudsman. They found in my favour but got a poultry amount in compensation, but they did say EON should change their hours for meter readers.

Whichever utility provider you are with, you are a number not a customer and they seem to be able to dictate what they like with very little "customer service" unless you have the patience to take them to task.

One thing i don't get though, is if you have given them meter readings why haven't they confirmed the charges, or are they saying you have used £3200 with their readings, in which case sounds like you have either a faulty meter or as Barney suggests is it that they have under charged you somehow?

Good luck with your Court case ”
 

 

n power a disgrace 20th December 2015 9:52 PM

can you notice the website doesn't reflect meter payments, different dates,also we used to pay  £12 a week off the bill they put it down without telling anyone to £6.00 they didn't ask. taking longer to pay. this all happened from 2012.i only found out by the online account i signed up for.i didnt even recieve the £3200 bill,they just added it

The only reason i found out was the ombudsmen.i have too much correspondance to put here.i tried watchdog twice i now took your advice and contacted martin lewis there team came straight back more than the bbc did,sorry to drive you all mad with this

 

thanks for all your and members help

 

john

n power a disgrace 20th December 2015 9:46 PM

thanks its driving me mad,am i paying for all 5 flats

 

john

n power a disgrace 20th December 2015 9:45 PM

have a look see what you think,i have asked for my meter tobe checked,the following info came frommy account on line.my gas account says £12 a year more you can see what this says npower no help

n power a disgrace 20th December 2015 9:42 PM

n power a disgrace 20th December 2015 12:32 PM

I tried watchdog 2 times again still waiting for a reply 

 will try Martin Lewis you never know 

n power a disgrace 20th December 2015 12:30 PM

I sent the bbc loads of info about my problem with npower but like watchdog they pick and choose who they bother to contact 

I took the time to send them details the other morning as they asked for people to send in, not even an email reply 

shame on you BBC next time I won't bother 

john 


Just read on the BBC News website that Npower are being forced to pay £26m over billing & complaint issues.

Link to full article - BBCNews 
 

 

15th December 2015 7:47 AM
Our neighbours got a hybrid 4x4 which he regularly trails a cable out of the garage to charge it up, but can use petrol when the battery is flat.

So best of both worlds, or argue worst of both!

Like the defib idea  It's a cracking point though, you see chargers now at the motorway services. Do drivers have to plug in for 12 hours, or is a 30 minute pitstop enough time to give you any meaningful charge?

Give me a electric car that can do 400 miles between charges, and doesn't look like something off Logans Run, and I'll buy one.

Any electric car owners?”

They will start charging for electric cars soon, as soon as something becomes worth taxing they will.
 
Look what happened to the pubs, ruined due to massive tax rises, all the extra revenue they made on extra VAT on petrol they keep that quiet,
 
i give up
 
john

 

 
In reply
 
how many charging units do you see ive seen 2 in london, but im not looking, Try our european partners they have huge amounts of units, maybe the government help with the cost
 
thanks 
 
Connelly Coaches