“....From my corporate days, looking back, I wonder how efficient it was to outsource work to say India, and what the total cost was, when you factor in set up costs, ongoing education, high attrition, and rising Asian salaries.
Be interesting to see some real numbers from a Blue Chip of say 10 years worth of outsourcing, and what the real costs were, versus the intended savings, and any impact to sales/customer service......
”
Would be interesting but ultimately if the cost goes higher the work will just move to another lower cost country. It's part of the global world we live in.
I'm sure there could be customer satisfaction issues but the cost savings for the big companies are worth the loss of "some customers" (presumably).

Also, the apathy of many customers may mean that many are not lost even though they may not like it.