Time Warner Cable seemed to have developed a snag and left nearly all of its 11.4 million customers without internet for up to 4 hours in the early hours of yesterday.
All 29 states that TWC service where affected!
So if you didnt get that email you were promised, least now you potentially know why - what a great excuse 
Seems the fault was diagnosed as a network maintenance issue configuration that went wrong - thats someones head on the line i guess. Imagine the financial implications, let alone the string of attempted compensation claims. Guessing they will escape those though as it was only a 4 hour outage.
