Interesting story about Npower. Ofgem, the Energy Ombudsman has ordered Npower to give free energy to customers who have outstanding complaints that haven't been resolved within 28 days will get free energy until it's sorted.
According to This is Money, "Customers affected by this up to July 21 will also have any outstanding debt on their account written off by Npower, the regulator Ofgem added."
Just goes to show that good old customer service is still lacking in plenty of large organisations. Good to see the Ombudsman taking a firm stand.
