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Oh... I'm feeling all geeky now..

/note to self, find hobby that is not connected to work.

I guess I could count trying to beat my 6yr old on the Wii as a hobby, although that is more of a lost cause.

I'll have to ask the wife.. having passed my test 7 years ago and never driven since she be able to tell me if the price of petrol is bad or not. All I know is that each month I hand over a wedge of cash and I never get any change

You need to make sure you are asking the right questions.

Make sure you are asking clear, concise questions that get responses.

When the answer the phone they will probably state either their name or company name... what you need to do first is repeat it. The human mind is not always quick enough on the phone to hear every single word and digest it. So if they pick up as follows:

"Good morning, this is Mandy from XYZ Ltd"

You reply:

"Hello, is that XYZ Ltd" or "Hello, is that Mandy" (if this is the person you want to talk to).

It forces the mind to adjust quickly so they will hear your next questions clearly.

Once you get a "yes" repsonse you have their attention.

Next question would go like:

"When I spoke to you on xx-xxx-xx you said that you would be sending me a payment of $xxx, as of today it has not been received, can you tell me why you failed to keep your promise?"

What you are trying to do is control the conversation one question at a time until they either promise to pay you again... Ask them to confirm the bank details they have on file for you and end the call with a statement that you expect payment within x days (how ever long a standard bank transfer takes for your area), and if it is not received you will give them a call in x+1 days and you will have no choice but to hand over their account to your "debt collection partner" for them to contact them to retrieve payment.

I could go on, but people would get board.. drop me a note if you have any questions etc.

Sean

Nice work Mike...

All you need to do now is turn those 14 hour days into 15 hour days