“I have been toying with a mobile app now for about 5 years! Originally we thought it was a gimmick, and not enough mobile traffic to warrant it.
Now I think we may have missed the boat and the market is saturated with apps.
There seems to be an app now for just about everything, but ones I've tried, such as the Facebook one and Google+ one I think are rubbish, and I prefer the mobile website versions.
The one thats blown me away and I think is superb and makes perfect sense, is the BBC weather app, that knows your location, and gives you an instant forecast.
”
I agree with you that the market is saturated, but it full of useless apps, and this market will never be filled. It's like with websites, blogs, social networks: we will face new products again and again.
I think that rules have been changed, and modern app developers should solve problems of their clients by apps. Nowadays it's not a problem to find a company who make apps or websites, but sometimes it's difficult to find the right solution.
A lot of apps aren't good, but we can say the same about websites.
Custom business app developers work under NDA + full assignment (it's very popular in Ukraine). When they think about creating something for a showroom they make something simple like a timer, simple game or else etc. That's why stores are full of such useless apps (my suggestion

).
I don't use mobile versions of popular services, I prefer apps.

I agree with your opinion on Google+ app. These guys haven't cared about UX+UI (comfort+visual appeal), until Android 4.4 Kit Kat, so I believe they will improve all their products soon. By the way, facebook has improved their app by changing its technology from html+javascript to native software development kit.
“But does an app for an average ecoomerce site, a tradesmens site, or even a professional services site make any sense for small businesses, who have minimal resources, and are unlikely to get much exposure and people interested in downloading it?
Don't mean to belittle apps, they are obviously a huge established market. But looking at them as a marketing tool/gimmick/customer interaction tool for a small business I'm not that convinced.
”
I understand your scepticism, and I know that a lot of business owners share that opinion. The reason why that happened is next: a lot of app developers just care about technical and visual parameters, but they don't work on key business problems of their customers.
Mobile app for small/mid business shouldn't be a standalone product. It should work with company's website, it should be useful for customers by bringing value to them. Small and mid-sized companies should concentrate on a certain problem, and apps could help to solve it.
I agree that high quality apps aren't cheap, but I would like to tell about collective business app development, which allows small companies to get expensive apps for low price:
It's like to gather in a community, discuss main problems of an industry, and invest some funds for problem solving.
For example, I decided to invent the solution for coffee shop owners. I described my solution in the article "Coffeepot: the 1st Effective Mobile App for Coffee Shops"
Such kind of solutions could be developed for lots of small and mid-sized companies.
