Food for thought - What is actually known about business? 15th June 2012 9:35 AM
This sounds like the Groupon stories.
Cupcake maker does a discount offer, gets inundated with the response, that she has to take on staff to cover the orders which in turn means each cake is sold at a loss due to the overheads.
Marketing wise, total success, business wise total disaster.
I agree with you, it's the business management. This maybe a bitter pill to swallow if like the majority of us you are a small company, as the buck probably stops with you.
Big companies get it wrong all the time. How many times has there been marketing publicity and promotion, but no thought went into increasing bandwidth and capacity, so the company ends up with it's website going down as it can't handle a spike of interest. This then turns into negative publicity
Government depts are also pretty good at doing this. Big TV campaign for tax credits or new passports, and boom, their website falls over
Cupcake maker does a discount offer, gets inundated with the response, that she has to take on staff to cover the orders which in turn means each cake is sold at a loss due to the overheads.
Marketing wise, total success, business wise total disaster.
I agree with you, it's the business management. This maybe a bitter pill to swallow if like the majority of us you are a small company, as the buck probably stops with you.
Big companies get it wrong all the time. How many times has there been marketing publicity and promotion, but no thought went into increasing bandwidth and capacity, so the company ends up with it's website going down as it can't handle a spike of interest. This then turns into negative publicity
Government depts are also pretty good at doing this. Big TV campaign for tax credits or new passports, and boom, their website falls over

