Call Center Outsourcing

Everyone hates call centres because they are always put in a queue. Rather than moving, get enough staff so that calls can be answered within 10 seconds. Its false economy to have so few staff that people are keep waiting on the phone for ages.

It's not financially feasible to do that. Their staff resourcing is based on the contracts they have sure, but you cant hire staff according to a sales campaign, or a surge in calls for any other reason.

In the 'old days' before call queuing in call centres, you rang BT for example, got the engaged tone, then tried again, and again, and again. Till you got through!

Haha - Indizine you must be psychic.

yea.. you can get a number of benefits from outsourcing your call center as this can come as very profitable for you.