From the BBC:
Virgin Money has said it now has a means of developing a UK retail banking business after buying regional bank Church House Trust.
Virgin will pay
I have always admired Branson and what he has achieved The one thing that always set him apart from the rest of the blue chip bunch was his customer service. Unfortunately this has severely slipped over the years and I just labeled him as another ran. There was a customer satisfaction survey carried out by one of the big comms forums recently and Virgin media came second to last after Orange. now for 3 to beat you the service has to be bad. Stavros
Interesting take, customer service, and rightly so has always been one of his main drivers in the past. Is this a case of an organisation now becoming too large and faceless? You could argue Microsoft went the same way, and Google could be in danger of going a similar way?
dont start me on MS I spent an hour on the phone the other day trying to explain to the injuns that I did not recieve my parcel. it went something like this. Me: I have not recieved my parcel operator: Why not Me: I dont know thats why I am calling you. Op: but we shipped it Me Great I did not recieve Op: so on what day did you recieve it Me: I have not recieved anything op: so you have not recieved it me: No Op: so what day was that then Me are you trying to wind me up Op: Sorry Eddie Me: Who the hell is Eddie Op: You Me: when can I have my replacement part Op: We have already shipped it and alas it all started again form the start of the conversation. Then when they actually agreed that I had not recieved it they sent me a form to fill out staring with HI Eddie Many thanks for contacting us please could you detail your problem. Stavros
outsourced call centre + reliance on scripts and no free thought + poor quality staff/low wages = unhappy and frustrated customers
Branson is an icon and an inspiration, but if his banking is anything like his tellybox, no way Jose! We are out of our contract soon, and its a very welcome out! |
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