) Luckily (touch wood) the problem is sorted out, and I have been compensated for the problem, but it left me thinking. This is a major company, with loads of employees and stores in just about every town here in SA, how many other customers have had similar problems to mine, and what would that do for a company financially and not to mention their clients trust in them.
I know businesses are different, but it has me thinking, do you put together some sort of "compensation plan" to deal with moments where everything goes wrong, or, would you rather spend that money making sure you have competent employees, and products or services that don't have your clients breathing down your neck because of problems.
I mean its Murphy's law in a way I guess. What can go wrong, inevitably will go wrong. I'm just thinking though, where do you draw the line between compensation and stepping up your services/products, or customer service etc.
