I understand that for security and to reduce spam mail I shouldn't have my email address on my website...
The problem is that as a potential customer browsing other websites (for example if you wish to send an enquiry to a few different companies in one go) I will often ignore a company that doesn't display their email address and go straight to the next. I don't like using query forms, but that could be just me.
What are your thoughts?
Pete
Halcyon Yachts International Yacht Delivery
There are 3 levels here: 1.) The clickable email - This is where you have an email that looks something like this: tom@example.com, with the link being mailto:tom@example.com - This is the most common type of email link and gets a ton of spam, because crawling/automation bots pick it up and send automated messages to you. 2.) Normal email (non clickable) - This is where your email simply is in text, but as a result can still be picked up by automation and still get spammed. 3.) [at] - This is for people who get a lot of spam and know if someone wanted to contact them, its not too much of a hassle to remove the [at] and simply place an @. For example: tom[at]example.com - No automated spam (just manual) but more hassle for someone trying to contact you. Totally depends on what you want to do. Tom Buckland SEO Consultant
We decided against emails in the clear years ago after getting spammed. We have a simple email form for ourselves and business listings (including forum private messages) which protects against spam and takes seconds to fill out. From experience over the last 10 years, we've had very few complaints with this approach.
Emails are positively encouraged on my site. Every "product offer" invites visitors to get more information about it, either by emailing or completing a form (their choice which option). Yes, that leads to loads of spam Linda CareersPartnershipUK
We removed all email addresses from our website text as we suspected our site was being scanned and obscure emails that were only used in terms & Conditions, privacy policies etc, were being spammed with SEO offers and products from China!! We still get spam but our spam filters usually take out most of the junk. We have moved to an online chat facility to engage with potential clients during business hours (and after hours if working late at home!!) and also tried to create a simple contact us/enquiry form for any out of hours browsers. I don't think there is a perfect solution, I agree with Tom, it really depends on what you want to achieve. All the best, Nic
We have a contact form on our site and people do use it ... We also have the chat box function put in but has yet to be used and of course the telephone number |
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... but hopefully the absence of any barrier to an enquiry prompts more contact from visitors who will later on book appointments.
