Posts

Steve's right Denial of Service attacks are often against the big boys with loads of enemies. It might be a random thing. You just have to wait and see, what's the volume like?

The site concept, layout design is mine (so good or bad I am responsible). I have a colleague working on putting it all together as I never have enough time.

Those people are customers and potential customers. I ask people not to hold back and they don't need to consider my feelings. However, a large part of it comes from me working in IT Support companies for a fair amount of time. There is not many companies I have not heard of, although the names won't be familiar to people outside IT support.

The reality of b2b IT support is that, most companies find it hard to make an interseting site, I suppose we are as guilty as the next company. However, I am trying to make it interesting with quality content that people find useful and want to book mark for future reference. Most IT support sites are pure brochure sites and the sites are not interactive or even a source of information. This is why there is a lot of links and content on the new site. However, when people land they won't see the whole site immediately. It will look simple - I think so.

Also, most of Steve's and your points are valid. Where I thought, I could implement, I have taken yours and Steve's comments on board. Where I thought, it would not be the right move, e.g. server health check, then I have decided not to implement. Businesses are very sinsitive about getting their servers checked online.

However, I will make the cost calculator spurn out figures rather than email people. Same as Steve, I also found that frustrating on sites. I have also implemeneted a number of your suggestions, including the comment on logo and some parts of your colour comment.

I have chatted with you on forums a number of times, to thsi day, I don't know your name.

Ryan

Most of the suggestions you and few others have made are valid, like the cost calculator etc. But there are some things that like design which is about people's perception and individual taste. If I take everyone's view I'll go crazy

You're never going to get a website that is 100% perfect that everyone likes. With the changes (not major changes) that I have made since the feedbacks, I think (hope) I am on the right track.

Good luck, it can be pain, hopefully worth it in the end.

Thanks Steve.

Already done. I know all of those companies, and check results up to page 5 on a regular basis, and see what they and evryone else does.

I have taken everybody's advice, talked to at least 30 people. I am going to take the best bit's of everyone's advice. There are a lot of people who disagree with each other, often it's a perception thing, or going with the majority vote. Most often I am going with majority vote rather than my own. Although I like to go with my gut instinct from time to time, as it's often right.

Thanks once again, to all those who provided constructive feedback.

Thanks.

I am thinking of trying number 3 out, just by changing the blue/green. I not too much of a fan of that blue green. If the yellow stays it's good because it's company colours. However, I am not sure what colour would work in it's place (instead of the blue/green).

Thanks for feedback. I wrote on my reply to Steve that the yellow coloured logo is not going on there. Knowing that, what would colour would you change the menu to?

Thanks Steve. That's what i call proper feedback. I am am aware of littlefish. Your right them seem to do it well. You should have seen their old site. It was good bit dark for my liking but was much better than the one they have now. I think they are moving towards the cloud, hence the current site, which is a bit boring to me compared to what they had before. I am not nocking it for the sake of it.

Most IT support companies do boring site, and we are probably guilty of it as the next business. But I am trying to put the effort in to change that.

Yes, it may seem a bit crowded, but it's not that bad. I plan to have loads of useful info on the site so I want it to become a resource over time. So it keeps people coming back. That's the plan.

Going through each point:

Regarding the empty space at top. Spot on. I was already aware of that, and it's on my to do list.

Everybody seems to do those cost calculators. I was going to do, as necessary evil. But I feel it's a coy, and it gives inaccurate information, if only it was a simple as "X amount of PC's and Servers". But I think you have a valid point, from a customers point of view and I will work on adding it in.

Our core market is SME's in London. Rescue tab is a very good idea. It was again something that I was playing around with. I will add it. However, i don't want people to see us just "emergency services" for IT. I want us to be their regular service provider.

I like the get a server healthcheck report idea. But I am not sure if people would be comfortable about doing that online.

I am going to also add an instant remote access button and the following:

• On the website, I would like to do the logo without the number plate borders or yellow background. At present the top part seems to have a lot of blank space, and I feel that’s to do with the logo. By removing the number plate border that would move the rest of the page up. It would just be the logo with the co.uk going across the side. I would also (probably) get rid of the “IT Support Company” bit from the logo.
• I would also make the second tab “Why Scooters”.
• I would change the laptop image, as that feels very residential. I don’t have an issue with the people in the background. I would use server type images instead of a laptop.
• A call to action button. I might have a big, bold button on every page (or most pages) that says something like "For a Free Consultation" or "Get Started with Scootek" or something else that brings you to a sign up page.

On more thing ignore the text for now, as this just the design part.

I look forward to some more feedback.

Thanks Kip, Phil.

Phil, saw your email come through I'll give you a reply later.

Ryan

Hello Boys and Girls,

I know I have been asking a lot of you recently, but I have one more request for now.

Here are three possible designs for new site.
http://www.scootek.co.uk/draft2.png
http://www.scootek.co.uk/draft3.png
http://www.scootek.co.uk/draft4.png

I am going to take the border out of the logo (for the site only).

Please tell me what I could dofor the site to have a more "call to action" - basically get the site selling.

You don't have to consider my feelings...but constructive feedback would be better than ...I just don't like it.

Thanks in advance.

Ryan

You know what...I watched the Andrew Marr interview from start to finish. I am not an anti Blair or anti anyone...but when you've made a mistake...screwed up a bit (or in a major way) put your hands up say I made a mistake and I have to live with it.

If he did that he would get a lot more respect than he realises.