Most businesses think this way "more customers and better is the business". But some customers are quite simply bad for business. And sometimes, it's unclear how to react to such an irritated customer. I think business needs to create a culture that both solves for the customer and empowers customer service employees to know when and how to draw a line if necessary.
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Recent Posts How to 22nd October 2016 8:21 AM Quality Management 13th September 2016 12:38 PM Yes, implementing a quality management systems definitely affects a company's performance. It helps you meet customer's requirements and thus leading to more customers, more sales and revenue numbers. Do you believe in rewarding customer loyalty? 8th September 2016 10:56 AM
telecom expense management? 4th August 2016 12:12 PM I might help you if you can give more details. Are you looking for VoIP provider? VoIP technology can help you in business communications and saves you money. Pokemon Go - Business opportunity or do you just feel old? 28th July 2016 2:23 PM No I've just shared my views, the way I think. Absolutely, it is not the monopoly. Pokemon Go - Business opportunity or do you just feel old? 26th July 2016 1:10 PM In my opinion, I think Pokemon opportunity is grand. It is already the most popular game in history and is likely to become more popular on Android. It serves a great opportunity for small business. For example, if you're a food or beverage establishment, take great advantage of nearby Pokestop and use the in-game "lure module" to attract people to catch Pokemon while patronizing your establishment. Customer Service - thoughts? Is it getting better or worse? 15th July 2016 1:08 PM Customer service is not getting worse, I think it's getting better and better. The time is changing and business too are adopting new technology and tools to make the customer happier. Companies that really want to compete and stand out best in the market has to give great customer service. Windows 10 as a business platform - thoughts? 14th July 2016 11:09 AM I must say that the early version of win10 was much disjointed and looked particularly stark. But the latest version looks more coherent. I've upgraded to win10 and it's sounds great to use it. The search option with win10 is also very useful. It has brought lot many xbox features. Cheers to Win10 Credit card machines 8th July 2016 8:59 AM Yeah, your sister can make use of her own smartphone to handle the bulk of selling needs. Only thing she need is, credit card reader. There are number of options but I think Square is the best one. It is easy to use and has plenty of advanced features. Most importantly, you don't have to open merchant account unlike other mobile credit card users. Go for this one only!! How you can generate more profit for your business by saving on overheads (costs)! 3rd June 2016 9:36 AM Nice article. I think you have suggested all good points to control costs. One more possibility could be looking at your fastest moving product and negotiate accordingly on the basis of the quantity you need to buy. I think this could really helps control costs and increase earnings. |