NatWest - must try harder with your customer data

By : Administrator
Published 10th June 2022

If anyone previously had a business bank account with NatWest, then like me you may been told over the last few years that your account would be separated off to a new bank, as part of their requirements for being bailed out by the Government back in the financial crash of 2008.

After the proposed new bank got canceled, our accounts were returned to NatWest. Then early last year we were offered £4,000 to switch banks and go somewhere else! I finally took the hint and a few weeks later my accounts were moved to TSB and my NatWest ones were closed as agreed. 

Or so I thought.. 

I recently had this letter out of the blue where NatWest are ceasing their banking relationship with me

NatWest do seem insistent on getting rid of me, even when I no longer bank with them! I didn't think I was that bad a customer 

If nothing else it's a good lesson to make sure any of your own customer databases are up to date and be wary of communications that are going out. I wonder if the families of deceased customers get the same letter? 


Steve Richardson
Gaffer of My Local Services
My Local Services | Me on LinkedIn
Comments
This Thread is now closed for comments