My mum called a few days back...
My dad is away on business, mum never uses the computer. The call had come in, and the 'Nice lady' on the phone from Microsoft told her to go upstairs and switch the machine on....
Not sure how she got her off the phone to call me, but she did. The PC was on, and my mum was sitting by it.
Mum is a 70 year old retired NHS member of staff who has spent her life helping everyone and anyone. Dad is a retired Army officer with a lot of service behind him. They are pensioners.
Mum has survived a whole list of illnesses, and it's remarkable she's still with us, and we're so glad. They don't have much, but they are comfortable.
The thought that some irk would come along and strip them of that in the eve of their lives annoys the hell out of me. It clearly works - otherwise they wouldn't be calling. Something, other than legislation, needs to be done.