Posts

I think it's a good learning point, I learnt quite a lot from working for My Local Services

Kev used to be part of our salesteam.

Glad your time with us was worthwhile, if nothing else, if you managed to absorb some of Clives customer service kama, then that should help you along nicely!

One is feeling highly praised

I dont think we do anything here that every organisation couldnt copy - we are polite (on the whole) courteous when spoken to courteously but strive to offer a simple yet effective service - plain and simple - its not rocket science so why as a Nation do we accept such poor customer service

I believe in delivering a service that leaves the user feeling special. We rarely get complaints (no im not just saying that!) but we honestly dont, if we do we resolve it quickly and efficiently, not passing the call around 3 different departments, not leaving the customer on the phone, " I can make your problem disappear right now"

Im up for hire btw, Customer Service Support or Training - rates to be negotiated
Career Advice 24th February 2010 9:56 AM
Hi Kev

I always found the direct approach worked well when I was at my previous job.

I identified where I could improve on sales/commissions or how i could earn extra revenue and then asked for a meeeting with the powers that be, as i recall normally over a pint (I did get on quite welll with them lol).

After a few of these meetings whenever I called a social pint with the directors they knew what was coming and more often than not had already discussed an offer.

We all think that we deserve an automatic payrise but as Kip said though - in the eyes of the powers that be do you deserve a pay review?
Articulacy??? 23rd February 2010 8:47 AM
Mike - this is really funny - put a smile on my face - my usual grumpy start to a morning lol

ahh Cyprus, happy days! After being stationed there for 3 years

awww Steve - why mention Cyprus - really could do with a jimmys kebab now!
Lawyers and blondes... 17th February 2010 12:38 PM
priceless
Regulated Health & Safety Industry 17th February 2010 12:37 PM
Anyway, rant over, I hear the phone ringing. Could it be those yellow people again telling me how much they want to help me succeed with a wonderful advert that will cost me thousands? There it stopped ) I didn't type quickly enough). Oh I have a message...you'll not believe it, it was who I said - telling me as an introductory offer I can have this and that and... well no, probably not the other.

Mike - I think you might be turning physic

Nothing like a good rant to cleanse the soul
Car Wrap 16th February 2010 12:32 PM
some vaild points here - i still think if its branding you are after then Google everytime.

IMHO - Logo cars are nice to haves when you have more money to spend or an unlimited advertising budget
Car Wrap 15th February 2010 12:48 PM
Kev

As you may remember we had a taxi liveried up at the launch of MLS all those years ago.

You have to set parameters on what you expect the advert to do, have to be honest im not a great fan of this kind of advertising having now done it. Ok it may be perceived to be a cheap form of advertising but will you get return off it?

If you want brand awareness will your car in all honesty be seen by that many people? If you want cold sales from it again the same question.

Bottom line just say for example this costs
Celebrate 12th February 2010 11:52 AM
Would that be 'How many sugars?"

Oi!!!! dont side with him ! He hardly makes the drinks as it is
Feeling picked on now - gona sulk
Brown admits making leadership deal 12th February 2010 10:01 AM
So perhaps one of the worst kept secrets in recent Politics has finally come to light and been admitted.

Mr Brown claims that he gave Mr Blair free run at the leadership battle in 1994 in return for him stepping down at some point in the future to allow Mr Brown to become leader.

Also claimed is that Mr Brown felt that he could of done the job over Mr Blair - hmm im no fan of either of them but you have to admit the results and recent lack of results speak for themselves, will leave you decide who has done the better job out of the two of them.

Full article - Brown admits making leadership deal -
Celebrate 12th February 2010 9:13 AM
Much appreciated kind sir, for that I'll get Clive to make you a coffee if your passing

Err - i might have something to say about that