**mutters something inaudible under breath**

- all i want is to open a new account linked to our main account - simples?
Oh no - i rang the Bank last week, they sent me a link in an email to their website, ok - click on said link - opens to the list of accounts you can open - click on another link - would you like to fill in details online (nice & simple) oh yes thats good - 15 mins later, submitted pre-filled doc to the Bank.
Today i get another blank application form plus a request for the retired company secretary to take some id in the her local branch ...
reaches for phone ....
15 minutes on hold - spoke to someone.. you didnt actually complete the application online, just a pre application to ascertain which account you wanted (blood pressure rising) also no notes on company secretary changing 4 or 5 years ago, even though we removed her at this time & despite me opening another account with them 2 years ago & going through exactly this pain, so has she remained a signatory on our account all this time? (blood pressure now peaked!) Sarcasm at full flow, demanding new account to be opened with credit by way of an apology....
Upshot, now filling yet another form, filed yet another complaint regarding service, still no new account opened 10 days on from initial enquiry arrrgh - next time Steve can speak to the Bank - im done !!!!!!!!!!!
No sense of humour left
