I think both the above posts are typical examples of why this business has failed, like Woolworths before it they failed to adapt to the emerging economies, business practice and the basic principle of providing a GOOD service and delivering a quality job for a fair price! And the fact that like most corporates they are ladened with excessive costs and spending.
We see this everyday in the education sector with ICT service providers. We started our core business (S4 ICT Ltd) a little over 2 years ago as the recession bit, we recognised that the education sector, particularly primary has been very badly serviced for decades by a cluster of poor IT companies (large and small) who cornered the market and were complacent in their public sector prowess.
Beating them was simple as Connaught's competitors may have found. Simply do a good job, for a fair price and really care about your customer! Get along side them and understand what they want, not what they've always got! A methodology that saw us win over 400 schools as clients in just over 2 yrs causing our main "long established" competitor to go under.
I'm sure they blamed the economy?
Apart from many SME's who have gone under due to cash flow issues and a lack of support from their banks and the government, corporates in many cases simply become complacent in their position and "history" and are unable to flex to the conditions of an economy than smaller businesses.
Long live the SME, britains biggest employer!
