Respond to negative reviews on Google Places aka local listings 10th September 2011 2:44 AM
“This is great to moderate reviews, so you can filter out the negative ones and respond to them in a private manner. But you won't be able to put those reviews up on Google Places which is the aim, since it helps you in your Google Places rankings.
The best way is to find the clients that really happy with you and then ask for them to post a review on your Google Places listing if isn't to much trouble for them. If they say no then its not a problem.
But be careful where you ask for reviews from for your places listing as someone who wasn't happy might post it up there.”
The best way is to find the clients that really happy with you and then ask for them to post a review on your Google Places listing if isn't to much trouble for them. If they say no then its not a problem.
But be careful where you ask for reviews from for your places listing as someone who wasn't happy might post it up there.”
Actually, what you do is send them an email that says:
'please review "add your company here" in the title of the email.
It is best to use a form like 'Mach Forms' or a page on your website, that you send them to, via a link in the email that says "please review my business".
In the form you send them to, via the link in the email, have it set up where they can review your business for 1-5 stars and put a small text box in the form where they can give you a review (in the form have them add there name, email, review 1-5 stars and a text box for the review with a submit button at the bottom). Once the form is submitted it comes strait to your inbox.
Here is a great example of a page you would send them to for the review from you: http://www.imahawaii.com/local-search-marketing-java-gym-review
When you get a 5 star review you send them another email and copy and paste their review in there and have links to all of the review sites you are listed on (Google Places, Yahoo Local, Yelp etc.), whichever they are already a member of they will post to. Then ask them to please copy and paste the review to one of the review sites listed in the email. This basically ensures you get all 5 star reviews and makes it easy for your clients to post the review with little effort.
If you get any review less than 5 stars you can then use the info they made in the review, that you received, and try and make it right to the best of your ability.
This is a great preemptive strike to ensure all your customers are happy and that you get all 5 star reviews for your business on local review sites.