our card processing terminal developed a fault approximately 4 weeks ago. We were contracted to A company called Ladco. When we reported the fault, Ladco argued we needed to speak to XLN who provided the terminal, XLN argued we should speak to Elavon who are the parent company to Ladco.
I started the vent my frustrations and was then told SPIRE who make the terminal have had some issues and were sending new terminals out to the those customers who could navigate the complex minefield of merchant services. I asked politely for an email address so that I could.. Politely tell Ladco, elavon, XLN and spire exactly what I thought of their service and what they could do with their contract... I was told I could not cancel even though we don't have a working terminal...
i informed the halfwit that I had cancled the direct debit..... He thought about what I said for a moment and then argued Elavon would simply deduct the cost from our card payments... I called him an idiot and hung up.
anyone else having problems with Ladco, elavon, XLN or Spire?
