Snow Watch

By Centurion-FPS
Published 1st December 2010 | Last comment 31st January 2011
Comments
My car hasn't seen my house for a week and a half now. I've had to park in the High Street.

To top it all, my car was broken into last Friday evening, there was glass everywhere.
On a brighter note, the whole process of arranging a replacement window with Autoglass was brilliant. Considering they are such a big company, their customer care on the phone and by the man that did the work was amazing.

Sorry to hear about car, did they get anything of value?

Mark Pitts

to top it all, my car was broken into last friday evening, there was glass everywhere.
On a brighter note, the whole process of arranging a replacement window with autoglass was brilliant. Considering they are such a big company, their customer care on the phone and by the man that did the work was amazing.


I know what I'd do with them...

Nice that you can pass on good feedback from a bad situation

Steve Richardson
Gaffer of My Local Services
My Local Services | Me on LinkedIn

forum avatarGuest
10th December 2010 5:50 PM
We're melting, we're melting!
Beware the floods!!

Still lots of snow in Orpington, but yes its slowly melting

Mark Pitts

Sorry to hear about car, did they get anything of value?

Fortunately not. They clearly don't like my taste in music, as they left my CD's. One of the CD cases has now been taken by the police for finger prints.

We concluded that they were either trying to steal the car, or were looking for a satnav.

Holborn Direct Mail
020 8683 7155

To top it all, my car was broken into last Friday evening, there was glass everywhere.
On a brighter note, the whole process of arranging a replacement window with Autoglass was brilliant. Considering they are such a big company, their customer care on the phone and by the man that did the work was amazing.

I realised that some bits from my door pocket had been left behind when the glass was replaced. I had been meaning to call the technician to say that I would collect them when I was next in the area, but hadn't got round to it.

Well, amazingly, I received a call from the technician last night, saying that he was in my area, and outside my house, as he'd found my belongings and thought he would drop them off. He truly deserves the "employee of the month" award, and a Blue Peter badge.

Holborn Direct Mail
020 8683 7155

Are Autoglass techies franchisee's or employees?

If he's a franchisee, sounds like he's got the customer service side licked, if he's an employee, restores faith in the big company syndrome!

Must admit though over the years, have had to call the AA out a couple of times, and they've always been very professional. More recently, last year had to call out Greenflag when we had a problem with the caravan, and again was very impressed, quick response, very professional.

Now compare that with builders or trying to talk to BT...

Maybe the automotive related industry is showing the rest of us how it should be done...

Steve Richardson
Gaffer of My Local Services
My Local Services | Me on LinkedIn

Are Autoglass techies franchisee's or employees?

Employees, as far as I know. And yes, I've always found the AA to be very professional too.

Holborn Direct Mail
020 8683 7155

So has the next wave of forecast snow arrived for any of you yet?

Holborn Direct Mail
020 8683 7155

So has the next wave of forecast snow arrived for any of you yet?

Still waiting for the first lot to arrive Bill's Town seems to sit on some odd no snow lay line.

Steve Richardson
Gaffer of My Local Services
My Local Services | Me on LinkedIn

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