Some of the time a customer comes to your shop/office/general store or receives call from him/her with hight temper. My question is, how do you deal with him/her whether on business place or on phone?
One of my friend who is marketing & deal clients daily said that never argue to him/her when client has high temper whether he/she is wrong because client is always right. Listen him/her carefully & try to cool down him/her. Once he/she cool down, give the best possible solution in soft tone. You will never get NO from him/her.
What do you say?
My right hand man Clive gave me some good advice on this. Everyone likes to rant. So when they have a bee in their bonnet, which has niggled them and wound them up, whatever it might be, they need to get it off their chest. So let them. Dont talk over them, just let them vent. Then when they've vented, you can then step in and do the customer service thing and resolve what ever issue they have. 9 times out of 10 its ends up with them finishing the call happy, whatever niggle resolved, and them having a positive experience. I've seen Clive on numerous occasions convert a hostile angry caller into a sale ![]() |
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