Some of the time a customer comes to your shop/office/general store or receives call from him/her with hight temper. My question is, how do you deal with him/her whether on business place or on phone?
One of my friend who is marketing & deal clients daily said that never argue to him/her when client has high temper whether he/she is wrong because client is always right. Listen him/her carefully & try to cool down him/her. Once he/she cool down, give the best possible solution in soft tone. You will never get NO from him/her.
What do you say?
Admittedly it normally transpires that they've mistaken us for another directory.. but hey ho
