Was reading this article earlier and just had to share it - BBC News - Sidmouth Hotel Riviera demanded dead woman's fee
In essence it appears that a lady was diagnosed with terminal cancer so the family booked a hotel for a few nights as a final holiday. Sadly the lady never made it and died a couple of weeks before the planned trip.
From my understanding of the report the family canceled the trip with a few weeks to the date but as the hotel could not resell the room they have been billed!
Its all got a bit legal and clearly the ladies family have written bad reports about the hotel, with the hotel now saying that they will refund the charges if the family pull its negative comments - isnt that blackmail? Surely they should refund regardless, if the family decide to then publish further comments then isnt that a result?
Now some other body has got involved stating that we should always take out insurance when booking hotels. Yes good advice but has anyone tried to get insurance with a terminal illness? At best it would be excessively costly if not near impossible.
Can see both sides of this one, the Hotel is a business, has clear guidelines and is following them, but is trapped in an era before the internet. The actual circumstances are sad, and the lady is obviously in grief, and has responded quickly whilst full of emotion. But in this age of the internet, reviews are the currency of hotel occupancy, and the hotel bearing the cost of a
They had more than enough time to re-let the room, what a nonsense! It was booked for 22-29 July and the woman died 31 May! The daughter rang to cancel before then too, so loads of time. I have 4 hotel rooms booked next week and I have until 6pm on the night of arrival to cancel without losing any money whatsoever. indizine indizine
Actually it was the end of June, but anyway the women did cancelled the booking on time. Basically I believe everything escalated too quickly, the woman was upset, the hotel was following its policy, so they found themselves into a really unpleasant situation. Fixed Fee Legal Services | Bespoke Document Drafting | Document Templates
It's true... Hotel is a business and they are earning their bread and butter too. But looking at a it from even a business point of view they must give give exceptions. THAT is when it exactly counts as good customer service. alicemenezes |
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