adobe

I've got an Adobe creative cloud account, but never had any problems apart from Photoshop killing my laptop  What's happened?

They took my money  when i asked them after while hasn't it been upgrade they said no upgrade been added to my account and they won't till I paid (which ofc i said I had), I said If you lose one payment I sure ain't going to make another one. I asked them to try and get the call after all all calls apparently are recoded and logged. After going in circles repeating the same conversation/story to three separate agents (non of them to seemed fully trained) eventually one got through to someone who was helpful who escalated my issue, and in the past few minutes recieved my email to say my payment has been paid and they will add it to my account.

Wish i got to speak to that agent yesterday. Sadly I didn't get a chance to evaluate the last agent or I would have gave him top marks he did spend over an hour trying to sort this out for me.  I guess customer service is so important even when your a big company. No one is perfect and ofc mistakes will be made but as long as there is willingness to fix it and not just sweep it under the carpet I think most customers will be forgiving.Thats all most people want is to be listened to and have the issue resolved. 

Blimey, fingers crossed I never have to talk to them! Always a good test of a company, how they stand up when there's an issue or problem. Sounds like they get a fail