How not to give Customer Service 26th July 2013 11:49 AM
Was reading this article earlier and just had to share it - BBC News - Sidmouth Hotel Riviera demanded dead woman's fee
In essence it appears that a lady was diagnosed with terminal cancer so the family booked a hotel for a few nights as a final holiday. Sadly the lady never made it and died a couple of weeks before the planned trip.
From my understanding of the report the family canceled the trip with a few weeks to the date but as the hotel could not resell the room they have been billed!
Its all got a bit legal and clearly the ladies family have written bad reports about the hotel, with the hotel now saying that they will refund the charges if the family pull its negative comments - isnt that blackmail? Surely they should refund regardless, if the family decide to then publish further comments then isnt that a result?
Now some other body has got involved stating that we should always take out insurance when booking hotels. Yes good advice but has anyone tried to get insurance with a terminal illness? At best it would be excessively costly if not near impossible.
In essence it appears that a lady was diagnosed with terminal cancer so the family booked a hotel for a few nights as a final holiday. Sadly the lady never made it and died a couple of weeks before the planned trip.
From my understanding of the report the family canceled the trip with a few weeks to the date but as the hotel could not resell the room they have been billed!
Its all got a bit legal and clearly the ladies family have written bad reports about the hotel, with the hotel now saying that they will refund the charges if the family pull its negative comments - isnt that blackmail? Surely they should refund regardless, if the family decide to then publish further comments then isnt that a result?
Now some other body has got involved stating that we should always take out insurance when booking hotels. Yes good advice but has anyone tried to get insurance with a terminal illness? At best it would be excessively costly if not near impossible.