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I agree.. A definite pass. Dang. 90 floors up? It's amazing what architects can do and such, but seriously, buildings made out of glass, and stuff and this? lol I'd never set foot in 'em.

Customer service around these parts seems to work along the lines of what mood the consultant is in, how much experience they have with whatever they're working with, and their own personalities, and the clients they have to deal with on a daily basis.

I guess for someone new to that area, its hard to separate your own mood from professionalism (I say that loosely because its still quite possible to get ye old stalwarts in the industry all hot and bothered). You get good natured clients, and ones that would hellfire and brimstone look like an arctic vacation at the North Pole, and you're left with one rule; The customer/client is always right.

I think its a lot due to online media these days, even with businesses targeting local clients instead of an international client-base? Although, I have to laugh though, over here at some point the big thing was to use the net for a complaint system. Whether it was Twitter or Facebook or forums, if you had a way to get your rant across and still name the company in question, you had power in your hands.

The misfortune, especially the way things are going now, is that many businesses, either big or small don't want to invest major money in something like that, unless its absolutely needed. And if they do, they'd either hire someone to do it for them internally, or hand their company over to a big wig strategy company with a proven track record.

Most small business owners love doing a little DIY. Meaning that, they would rather find someone reputable online, or offline, to advise them and then help them find ways to create their own business strategies. That way is, for them, much easier and definitely more cost effective than just outsourcing to a company they don't know or trust, or breaking the bank paying off a big wig to do their thinking for them.

The way I see it, and I think is the point you;re ultimately trying to make, is that you are either thinking of, or are a business strategist trying to break out and do your own thing and are looking for ways to do this? (perhaps?), so a little broad spectrum advice I can give you would probably be something like this:

1. Make sure that you have a solid reputation.

I'm not talking web rep either. You're asking a business to put their financial well-being in your hands, make sure that when you say you can deliver what they want, you do exactly that, and exceed their expectations. That being said, point 2.

2. Make sure any and all networking or business connections you have are on the up and up.

This is a big put off. If I was thinking of using you, or your company to help my business grow and make more money, I would want to see who you're dealing with. If you're working with high impact, big names, I would throw my money at you and beg you to help me, because they are a) Big names in business, and B) That you obviously do wonderful work or these guys wouldn't look at you twice. And with that, point 3.

3. Make sure you know what you're doing, and do it well.

Kinda speaks for itself, but if you think about it this way, everything changes, everything. Techniques may look the same, and even though fundamentally it may be true, there is always going to be something that you'll miss. Always be on top of latest developments, and find new exciting ways to implement things. Give your clients a reason to trust your skill and always over deliver.

I've used firefox for so long, and have loved it. I've moved to other browsers to test them out but never use them long enough and end up going back to Firefox eventually.

Adding ads to new tabs isn't a good idea. I don't know about everyone else that uses Firefox, but for me its going to be a deal ender. I kinda see enough adverts on the web.

....(looks out the window at the howling wind) You might want to invest in a tarp?