forum avatar

Can you please help with internet problems?

By
Published 28th September 2010 |
Read latest comment - 25th January 2011

Hi all,

Am just asking on the off chance that one of you genius' could help me with an issue which is melting my brain at present.

A couple of weeks ago my three year old came along and sat at my locked laptop and pressed a couple of keys randomly.

As a result the little whizz changed the screen from landscape to potrait and apparently totalled my internet connection

I fixed the screen display no problem, but have since tried everything to sort out my internet problems with limited success (including reformatting my harddrive ).

The stage I am at now is that I can use the interent but it's intermitent. This forum has timed out on me (so as every other site I've used since the reformat a week ago) about 20 times so far in the past hour and a half.

"TheTechGuys" from PC world are willing to 'book it in' for a service but it will be with them for up to 28 days. Quite simply, I can not afford to be without my computer that long.

Do any of you have any suggestions for how to fix this?

Info that may (or may not!) be useful to know:
  • It's an advent laptop that's about four months old.
  • My partners laptop (bought at same time) is less than one metre from mine and does not have any issues.
  • Speedtest.net shows that I have good internet connection although the site times out on me a lot
  • The laptop seems to be ok when on cable as opposed to wireless.
  • I had thought that it was the wireless card but "TheTechGuys" say it can't be if it's intermitent.

Any thoughts/suggestions would be truely welcome.

Thank you
Comments
How bizarre!

The timeouts will be your internet connection dropping.

I can't see what a 3 year old could do on a locked laptop, unless maybe the weight has damaged the wireless card?? Sounds improbable though.

So basically everything works, apart from an intermittent wireless card.

I'd say re-install the wireless software from scratch etc, but you said you've reformatted your hard drive, so assume you had to re-install the Operating system and all the apps, or was it a restore disk, which could also have re-introduced the issue?

If your partners lappie is ok, then its not your router, assume your signal strength is ok, you haven't moved any further away from the router, so it seems to point at your wireless card which is going to be a hardware or software problem.

Maybe try re-installing the software anyway, just in case its a driver problem, otherwise you're going to have to bite the bullet get it fixed under warranty

Like being a techie again No doubt a real techie will come along and shoot me down

Steve Richardson
Gaffer of My Local Services
My Local Services | Me on LinkedIn

Have been having issues with the wife's laptop as it suddenly started dropping out and not connecting. Mine is fine so I know it is not the router. Was advised to change the Wireless channel from router admin and after doing that the problem went away... for a bit. It still happens every so often but always manages to connect after a while which is odd. Think I will just replace the wireless card when I get time.

I know this doesn't answer your query but I just thought I would share my experiences in case it is something similar

Secure Card Processing from

forum avatarJulia
28th September 2010 6:57 PM
I'd say re-install the wireless software from scratch etc, but you said you've reformatted your hard drive, so assume you had to re-install the Operating system and all the apps, or was it a restore disk, which could also have re-introduced the issue?

Thank you so much for replying.

I reformated the hard drive by using some option or other in the set up (recovery mode) of the pc. It then automatically reinstalled the operating system and 'start up' software which included the wireless.

Separetly I've removed and reinstalled the driver but to no avail.

Do you think it's possible for an intermittent fault on the wireless card or am I being a complete numpty and this is impossible (as per original techies views)???

I'm tempted to buy a new wireless card and get that put in - surely that'll be cheaper than losing the link to my business for a month?

Advice gratefully recieved!

forum avatarJulia
28th September 2010 7:05 PM
Have been having issues with the wife's laptop as it suddenly started dropping out and not connecting. Mine is fine so I know it is not the router. Was advised to change the Wireless channel from router admin and after doing that the problem went away... for a bit. It still happens every so often but always manages to connect after a while which is odd. Think I will just replace the wireless card when I get time.

I know this doesn't answer your query but I just thought I would share my experiences in case it is something similar

Appreciate the experience - maybe it is something similar.... just to show you what a problem it is I've been trying to reply to Steve for two hours and so hadn't seen your comments

Am finally having a moment of 'good' connection it would seem!

Sounds like replacing the wireless card is going to be what I go for - if it works I'll try and charge it back (can but try).

Thanks both!
Julia

Like being a techie again No doubt a real techie will come along and shoot me down

A techie? I thought you were a cowboy!

Sounds like replacing the wireless card is going to be what I go for - if it works I'll try and charge it back (can but try).

Its a quick and cheap fix, compared to your potential downtime. Guessing something simple like this:
Lm Technologies 802.11g Wireless G USB Network Adapter for PC: Amazon.co.uk: Computers & Accessories


Steve Richardson
Gaffer of My Local Services
My Local Services | Me on LinkedIn

forum avatarJulia
29th September 2010 10:01 AM
Its a quick and cheap fix, compared to your potential downtime...

...

as it is a new laptop I am assuming that it is running windows 7.

sounds to me like you have your wireless card in power saving mode.
to check
  1. open up network sharing centre > change adapter settings
  2. right click your wireless card > click properties > click configure > advanced
  3. find power saving mode and disable it.
  4. find transmit power and crank it up to 100%
  5. click power management > uncheck "allow the computer to turn off this device to save power"
  6. Click > OK and give a whirl.

Stavros

forum avatarJulia
29th September 2010 2:40 PM
I am running Windows 7.

I don't have the option of disabling power saving mode. Choices are CAM, Fast_PSP, or MAX_PSP. Am currently set to 'CAM'. What would you recommend?

I also can't find transmit power - are the two perhaps combined?

Ive unselected the power management check box but this doesn't seem to have made any difference so far.... am pretty excited about MAX_PSP... (it just sounds good!) shall I just go for it?!

Cheers Stavros,
Julia

This Thread is now closed for comments