Was tempted to post this on customer service thread, but thought it warranted a separate one.
My mother uses her local chemist's prescription collection service then collects medication from them. About four months ago, her neighbour collected her medication without her permission. She only found out when his son handed her the opened bag. Obviously she visited the branch (it's the company beginning with L) to find out how this had happened. No-one was able to recall why so notes were made to ensure it was not repeated. She has never appointed him as her representative and nor would she. It wasn't a mix-up with his as he uses a different doctors surgery and chemist.
I have complained to the company concerned and they were concerned that, although it hasn't happened again since, it should not have happened in the first place. Will see if there is any follow up.
Which brought me onto another chemist-related issue. Why when collecting a prescription, are you expected to divulge your address to a shop full of strangers. If I'm the only customer then I will do it. However, if there are others there then I show my driving licence. It causes some difficulty until I explain about security. The UK should adopt the Spanish system whereby a plastic card is issued which contains the customer's medication details. The card is swiped and details checked on a computer. If you don't present your card, you don't get your medication.