I think it is still the remnants of the frontier mentality, ie "the internet is new, and it's good to have a presence, but in reality I will get most of my clients off line".
A lot of older professionals and tradespeople haven't grasped how embedded and routine the internet has become, and with that, the average users expectations are a lot higher than 5 or 10 years ago.
But now explain that to a seasoned builder or accountant who probably gets a lions share of their work as word of mouth, and you will struggle to sell the professional online concept, when they see TV adverts of free business websites, understanding little or none of the implications or limitations. Even if for a fraction of the cost of their own services, with a professional site you know they could potentially increase their customer base.
But to go against my own argument, when I recently selected a builder for our own extension, he had no website presence at all, had no interest in advertising online, and was traditional word of mouth.
Now it will be interesting to see how that will play out with on-line reputation management, as review sites sway more and more of the publics opinion. Lets be honest, most of us will google any supplier/tradesmen before thinking of parting with any cash, and anything negative could mean a lost sale/opportunity.
So I can see a professional website presence as well as online reputation management being essential in the very near future, even for the die hard traditionalists
Then again there is the other argument, the shiny new professional website with a zero marketing budget and no marketing strategy
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