More wisdom from Seth, ignore people that shout

Hmmm that is true, it's why if you're buying a house you pester the heck out the agents until they prioritise your house, just to get rid of you! Of course if you felt you were getting the best service to start with and people were honest about delays and realistic about deadlines then you wouldn't feel the need to do it. It does seem to be the way of the world unfortunately. Like in school the average, good students often get virtually ignored and the 'naughty' ones that play up get the majority of attention and even trips out to help them deal with behaviour etc. (I'm not commenting on if that approach is right or wrong).

I try and deal with my clients in the order they book but to be fair if someone really has an urgent piece of work I will do it before others. Not to the detriment of set deadlines though. When I worked in advertising it was all deadlines but the awkward clients who liked their work done straight away did often get priority as you had to keep the money-making accounts happy.