Still no reply from anyone at FB ..
I wish I could get my family to join mewe ... It is so much better than FB
Sorry to hear this Andy. Facebook is a total pain in the bum. Support is non-existant.
I had a spell where I lost access for 3 months, just couldn't log-in. FB help were next to useless and I had to trawl through forums tying to find the answer which I eventually stumbled on, and it turned out to be a simple case of having to do a force log out of all devices which fixed the problem, a known issue.
Why FB couldn't have just told me that is beyond me!
Then there have been recent reports of business pages disappearing or getting banned because they had tripped over a policy or a product was deemed to be unacceptable.
My most recent issue has been with FB reviews. We had 1,300+ which all disappeared overnight. Then it showed as 2, which is frustrating as Google picks this up and shows it in its search results. Then as if by magic, they are all back again
Then don't start me on Google, we were temp banned from PPC, for no reason, then allowed back on with no explanation, then last month were penalised and suspended from Adsense, with no reason, but given the usual guidelines, don't click your own adverts, don't buy fake traffic etc. I mean really?? We've used PPC and Adsense since it started, and used to have proper human account managers. But now it's all "AI" driven with no explanation given when the Google God penalises you. Then as if by magic, the restriction was lifted and we are still none the wiser
A very wise person said on another forum, "Never build your business on rented ground", which is excellent advice, but is sometimes unavoidable when you see how dominant these big players are