Interesting customer service infographic 1st December 2012 6:24 AM
'Telephone Test' .......excellent idea. I read that you people have waited for 30 mins and was shocked then I went on to read to see the record breaking '4 hours' of hold time and almost fainted. Sounds ridiculous but. 4 hours impossible. Honestly I don't have the patince for more than 2- 3 mins. Too less? yeah maybe. Last time I had a problem I used Twitter and they go back to me in barely a few hours, asked me the problem, fixed the problem, called back to tell me that it was fixed. :O... Imagine that..!! great customer service that was. Decided never to use for the phone for this stuff again. 
