A boiler manufacturer asked me to go and give a potential customer a quote for a new heating system and solar panels. The customer lives 40 miles away, of I go and visit him, carried out the heat loss calculations for him, told him the size of the boiler and emailed him a quotation based on what he wanted. Three months later he contacts the boiler manufacturer and asks where's the quotation? Having rechecked his email address I resent it, another 4 months later he contacts the boiler manufacturer again, by which time because I haven't heard anything have deleted the quote. I then get asked if I would revisit the property, not to pleased I agreed. I told him what we could fit with the space he had available.
I told him we could fit 3 panels and a 330ltr thermal storage unit, he then went away and did some research and came back and said he wanted 4 panels and a 450ltr thermal storage unit, I said it wouldn't fit, he said he'd doubled check the measurements and that it would. This boiler weighs empty 500kg so half a flipping ton and we're suppose to be fitting it in a 3 bed semi I kept telling him it's not going to fit, but he was adamant that it would. I then took a deposit of £8k before I placed the order with the manufacturers. They've now been paid and the order is ready for dispatch this Thursday, customer has now emailed me this evening and said he was reading the wrong information on the manufacturers website and it won't fit. So now I'm going to have to waste my time talking to the manufacturer to amend the order.... So if anyone wants half a ton of metal in their kitchen let me know as I know where one is going cheap....