Google Places reviews dissapeared

By linastylist : Forum Member
Published 6th July 2011 | Last comment 13th November 2011
Comments
What would actually benefit everyone is to get notified about something like this if happened. And I think it should be Google's responsibility to let you agree or argue with the flag.
Unfortunately it doesn't seam to be the case.
We are like sitting in a black box without of any controls, everything is decided for us.

It's a valid point. If someone wants to be malicious it seems that they can cause at least several weeks worth of dismay! lol. I shouldn't think of people that way, but that's not to say it does not happen. Several weeks is a mighty long time.

Paul Green

Google Places has been crazy since they changed the layout, and it was because of some legal battle with yell, yelp.

But what annoying is that google will choose whether or not to show information you provide in the listing. On of the listings i have provided, I have added info from the owner but its not showing up.

Plus i'm no where to be found in it which is just plain odd.

Where as places listing i have done for myself and others, its all fine and its ranked 1st.

This is why i prefer the organic rankings.

JamesK

This is why i prefer the organic rankings.

Organic rankings though are shown below Places unfortunately these days

Thanks,
linastylist

Organic rankings though are shown below Places unfortunately these days

Not always but yeah most of the time. It depends on how good you do your link building.

Since you have different types of results now,

Pure- this is a block of GP results
Blended - Its GP mixed with organic results. - this is where organic rankings matter the most and its just linked with your google places listing.

I have seen many Google Places listing being either blended or being in the middle of the results page.

Edit:

Linastylist : Sorry i was being curious so I had a look are your site (and rankings) and i see your doing really well organicly Kudos, but your not in GP

Heres a tip, get a few more citations - you have the reviews, you just need the citations, i have counted 94 citations

One way to add it, is to add your business name, address, phone number in the footer of your website This will mean that a citation will be placed on each and ever page of your website

JamesK

Not always but yeah most of the time. It depends on how good you do your link building.

I found this web page very interesting - It's the Hitchhikers guide to linkless SEO :

Hitchhikers Guide to Linkless SEO

Paul Green

Linastylist : Sorry i was being curious so I had a look are your site (and rankings) and i see your doing really well organicly Kudos, but your not in GP

Heres a tip, get a few more citations - you have the reviews, you just need the citations, i have counted 94 citations

One way to add it, is to add your business name, address, phone number in the footer of your website This will mean that a citation will be placed on each and ever page of your website

Thank you for the tip. However, as I already mentioned before, I did a lot of work on citations (added my listing to as many directories as I could including my tel, address etc.) and my business was on the "A" position in GP for quite a while. And suddenly I was dropped to page 3 in GP results just a few weeks ago.

Just a couple of questions:
How did you count 94 citations?
Why should the footer with the address and tel number help?

Thanks,
linastylist

Hey guys,

I don't want to intrude the ongoing conversation, but I just wanted to clarify the top reasons why reviews could disappear from a Place page (in order of frequency, starting with the least possible):

1. Because they were caught up by the filter algorithm as spam - if you have many reviews posted on the same day from, say, mobile devices while people are at your office/shop, Google might see this as "inappropriate" behavior and filter out the reviews; pretty similar to Yelp's filter, just not so strict

2. Because the "jumped" to another Place page - yep, this happens even more often than the filtering; usually the problem is that you have a duplicate listing on Google Maps and Google decided, for whatever reason, that this other listing is the "master" one, so it transferred some (or all) reviews there; the same case when partially merged with a totally different business's listing - Google found that some (usually address) information for your business and some other business is very similar, so again, for whatever reason, it decided that the reviews should be dedicated to the other business

3. Bug in the system - yep, the most probable of all; Google tends to lose Google reviews (funny, eh?) and while there are cases of them reappearing, that's a rather rare event of luck

Hope that was useful.

Greetings,
Nyagoslav

Nyagoslav

forum avatarsupercleancarpets
13th November 2011 1:34 PM
I had this happen to me i dont understand it is there anyway to get them back or would i have to see if my customers would be willing to repost a review but i feel its a bit cheeky to ask.

Don't ask them to repost if they have posted one before, but ask your newer customers to post a review of you on there.

JamesK

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